Customer Charter
OUR COMMITMENT TO YOU
Being fair to those who rely on our services
Being efficient and professional in our services
Being helpful and courteous at all times
Being accountable for what we do
OUR CORE VALUES
With you as our customer, we endeavour to practise the following core values:
Integrity:we are guided by the highest standards of professional ethics
Innovativeness: we are always looking for new ways to do things better
Quality:we are result-oriented and committed to provide the best services to our customers
Teamwork:we foster teamwork and the sharing of information and resources
Timeliness:we are responsive and strive to meet targets
WHAT WE EXPECT FROM YOU
Always be courteous to our staff
Give us accurate information, fill in the forms correctly and submit all supporting documents
Inform us of any change in address, or any other relevant information
Seek advice from us if you are in doubt about how to fill in application forms
OUR COMMITMENT TO YOU
- Being fair to those who rely on our services
- Being efficient and professional in our services
- Being helpful and courteous at all times
- Being accountable for what we do
OUR CORE VALUES
With you as our customer, we endeavour to practise the following core values:
- Integrity:we are guided by the highest standards of professional ethics
- Innovativeness: we are always looking for new ways to do things better
- Quality:we are result-oriented and committed to provide the best services to our customers
- Teamwork:we foster teamwork and the sharing of information and resources
- Timeliness:we are responsive and strive to meet targets
WHAT WE EXPECT FROM YOU
- Always be courteous to our staff
- Give us accurate information, fill in the forms correctly and submit all supporting documents
- Inform us of any change in address, or any other relevant information
- Seek advice from us if you are in doubt about how to fill in application forms